If you are concerned about on-line ordering be assured our workshop is sterile, we are producing as normal and protecting you the customer.

If you are self-isolating please mail us with instructions as to where your parcel can be safely left.

Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

However, we are taking extra precautions by spraying the delivery box with bio sanitiser, this impregnates the cardboard and it will remain sanitised during its journey. The contents of the box is completely safe.

In order to protect both the driver and customer, you will not be handed a hand-held device to capture electronic signatures. The driver will instead log the delivery in other ways and may take a photograph.

If recipients are unable to come to the door or are self-isolating, you should receive a customer contact card through letterbox in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

Stay safe.

Paul.